Mobile solutions are vital to keep your business on top of the market. The technology world has seen major changes in the last years and now all sorts of innovative ideas are popping up at every turn including taxis as well. Due to the increasing competition from lower-cost transportation services like Uber-like or car rental firms that offer similar amenities at a lower cost while offering superior customer service as most traditional taxi businesses do being able and quick to adapt enough to set your business above the rest of the taxis who are looking to launch their own version as well.
There are diverse taxi apps. However, there’s a specific type designed for businesses with established operations that are in dire need. This app permits customers to make reservations for rides, and also expands their customer base. Additionally, it helps drivers find potential fares quicker than ever.
The development team understood the various requirements of passengers and drivers that led to two separate applications. This gives both drivers and passengers greater control, allowing them to access the features they need.
Must-have Features for Driver Apps
A key element to maintaining customer loyalty in the taxi industry is to ensure that drivers are in complete control of their apps. Driver-friendly features allow new customers and existing ones to spend more time on work with less stress which leads to more effective service delivery for all.
Vehicle Tracking System
Drivers always prefer using mobile apps that can reduce efforts and offer best practices. GPS tracking devices can identify the exact location of the person. But, once they share their permission it’s simpler for drivers to locate them at any time.
Access Button
Drivers can now utilize their phones to indicate that they are ready to accept new requests and pick up details. Drivers will be notified immediately if there’s an order. They can then locate another fare or provide additional information, such as the location of their vehicle.
Driver Dashboard
With this feature, drivers will be able know how they compare to other participants in terms of overall performance, and get useful statistics and insights regarding their trip. Also, you can see the feedback from other riders and see if there’s positive or negative comments.
Alerts via SMS and Email
Important notifications will be delivered to cab drivers by SMS or via email. The passengers are also able to communicate with them via email or SMS. The interface is easy and simple to navigate.
Begin/End the Ride
The easiest method to find your destination is with maps. The map will show you the exact location where drop-off and pickup points are. This makes it simpler for everyone to be involved.
Accept/Decline Cab Requests
If a person requests transportation, they will know whether or not it’s been accepted in a matter of seconds. If the driver isn’t available within 15-30 seconds of receiving their notification through the app, that indicates there’s no other vehicles available in this region that could transport them right from the start.
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